General FAQs

How much does your service cost?

You can become a member on a monthly basis ($59.95 per month) or a semiannually ($299.95 save $60). These plans give you full access to StockChartsVideo.com services. There is no long term commitment. You can cancel at any time. If you decide to become a member, you will first be billed after you complete our membership procedure (using our subscribed page). You will then choose a User ID and Password which gives you the immediate access to our current videos and other members only resources of the Web site. Unless you cancel the service, your subscription plan will automatically renew at the end of the membership period, and you will be billed accordingly. This helps prevent lapses in membership during which valuable informaiton could be missed.

What types of payment methods do you accept?

We accept VISA, Master Card, Discover and American Express.

If I pay with a credit card, are my transactions secure?

You can always feel confident that your credit card information is secure. We utilize the very latest technology, Secure Sockets Layer (SSL), to encrypt (or electronically scramble) all credit card numbers. Additionally, to protect against hackers or other unauthorized personnel, we have firewalls and other security measures protecting our server. Any credit card information or personal information you transfer to us is kept in a secure database server at all times.

How will the charge appear on my credit card statement?

The charge will appear on your credit card as: stockchartsvideo.com

I would like to change some of my contact information. How would I go about doing that?

Contact Support@stockchartsvideo.com

I think someone may be using my password, how do I change it?

Click the account access link at the top right of the page. After you log in with your username and password, click on the My Account link.

I would like to cancel my subscription. How would I go about doing this?

Contact Support@stockchartsvideo.com

What is your Privacy Policy?

Your privacy is extremely important to us. Any personal or purchase information you give us is protected by SSL technology and secured networks that are only accessible to our Webmaster and designated stockchartsvideo.com staff. We will never rent, sell, or reveal to outside persons or companies any personal or purchase information you have given us, without your permission, except in circumstances where we believe in good faith that the law requires it.

What is your Refund/Cancellation Policy?

Cancellation At any time, and without cause, subscription to the service may be terminated by either stockchartsvideo.com, the site, or the subscriber. When the member requests the termination, subscription fees are NOT refunded. Subscribers are liable for charges incurred by them until termination of service. Refunds When the member requests the termination, subscription fees are NOT refundable. Should a refund be issued by stockchartsvideo.com, all refunds will be credited solely to the payment method used in the original transaction. stockchartsvideo.com will not issue refunds by cash, check, or to another credit card or payment mechanism. All sales are final.

Support FAQs

I try to login but nothing happens, the page just reloads?

If this happens, please close all browsers and reopen. If the problem continues, please contact support.

I click on a video link but nothing happens, no pop up window appears.

Be sure you have a JavaScript enabled browser. Also, unblock pop up windows.

I click on the video link, but no video plays in the pop up window.

Make sure you have the latest version of Macromedia Flash Player installed. It's free to download.(Download Here.)

When I click on a video, I hear the author speaking, but I don't see any picture for 10-20 seconds. What's going on?

First, check to see if the (video) pop up window is playing underneath the webpage or this error was caused by an incompatibility with Macromedia Flash Player and the Windows operating system. Upgrading to the latest release resolves this problem.

How do I contact your Customer Service or Technical Support Departments?

You can reach us via email. We will respond within 24hs. You can view our techincal support information on our contact us page.

I have the latest version of Flash and Javascript enabled, however I still cannot get Flash files to play. What am I doing wrong?

Some users have seen issues with getting Flash videos to play correctly in Internet Explorer 7. To fix this issue, follow the directions below. Close all open programs. This step is important because other programs may be using Flash Player, and if they are, the uninstaller will not work. Run the Adobe Flash Player Uninstaller. Reboot your computer and clear your browser cache. Reinstall your Flash player.

I received this error message: "Your browser cookies are not enabled. We require that cookies are acceptable in order to login. Please enable your browser cookies and then close and restart your browser to login".

To enable cookies in Firefox, go to the Tools menu and select Options. Under the Privacy tab, click to expand the Cookies heading and reveal the full menu. Check the box "Allow sites to set cookies." Click OK. In Safari, go to the Safari menu and select Preferences. Under the Security tab, set the Accept Cookies preference to Always. Close the Preferences window. In Internet Explorer (IE), go to the Tools menu and select Internet Options. Under the Privacy tab, make sure the slider is set to Medium (the default setting for IE). Click OK. Close and restart your browser. If you still receive the "enable cookies" message, check the the clock on your computer. Make sure the date and time are correct and then login again. This should resolve the problem.

Contact Us

Disclaimer

Terms of Use

By accessing and using the StockChartsVideo.com service, the Information on this Web site, you are agreeing to be bound by these terms of use, conditions and disclaimer ("Terms of Use") and all applicable laws and regulations. If you do not agree with any part of these Terms of Use, you must immediately discontinue any use of the Site. These Terms of Use may change from time to time without notice and it is your responsibility to check for updates. By using this Site you are agreeing to be bound by the, then current version of these Terms of Use. The last revision date for these Terms of Use is set forth below.

Disclaimer

The material provided by StockChartsVideo.com is for general informational purposes only. This Information is not intended as investment advice, as an offer or solicitation of an offer to sell or buy, or as an endorsement, recommendation or sponsorship of any company, security, or fund. The opinions and analyses included in the Information are based from sources believed to be reliable and written in good faith, but no representation or warranty, expressed or implied is made as to their accuracy, completeness or correctness. We cannot and do not assess or guarantee the suitability or profitability of any particular investment, or the potential value of any investment or informational source. You bear responsibility for your own investment research and decisions, and should seek the advice of a qualified professional before making any investment. You may lose part or all of your investment, and if you engage in margin transactions your loss may exceed the amount invested. Further, performance in the past is no guarantee of that in the future, and member understands that some results on Web site are the results of back-testing, and as such are merely hypothetical.

Cancellation

Cancellation At any time, and without cause, subscription to the service may be terminated by either stockchartsvideo.com, the site, or the subscriber. When the member requests the termination, subscription fees are NOT refunded. Subscribers are liable for charges incurred by them until termination of service.

Refunds When the member requests the termination, subscription fees are NOT refundable. Should a refund be issued by stockchartsvideo.com, all refunds will be credited solely to the payment method used in the original transaction. stockchartsvideo.com will not issue refunds by cash, check, or to another credit card or payment mechanism. All sales are final.

All subscriptions are renewed until canceled. At any time, and without cause, subscription to the service may be terminated by either stockchartsvideos.com, the site, or the subscriber. When the member requests the termination, subscription fees are NOT refunded. Subscribers are liable for charges incurred by them until termination of service.

** If a subscriber cancels subscription on or after trial expiration date, the subscriber is liable for charges incurred by them until the expiration date of the current subscription.

Refunds

When the member requests the termination, subscription fees are NOT refundable. Should a refund be issued by stockchartsvideo.com, all refunds will be credited solely to the payment method used in the original transaction. stockchartsvideo.com will not issue refunds by cash, check, or to another credit card or payment mechanism. All sales are final.

Restriction on Use/Limited License - Individual Members

StockChartsVideo.com grants you a limited non-exclusive, non -transferable license to use, display on your computer, download and print short extracts of the Information for your own personal and non -commercial purposes only, provided that:

You do not modify any of the information.

You can not download any of the information for use in third party programs.

All copyright and other propietary notices are retained.

You abide by these Terms of use.

You do not make the informaion available to third parties.

No other use of the informaion in permitted. Without limiting the generality of the foregoing, you may not:

Copy, distribute, transmit, display, perform, reproduce, publish, license, sublicense, create derivative works from, transfer or sell any of the Information.

Use of any of the information for any commercial purpose, or for any public display (commercial or non-commercial).

Include any of the Information or reference thereto in or with any information, product or service that you create, distribute or provcide.

Copy or transfer any of the Information onto your own website or any other web site or server. Stockchartsvideo.com retains the right to terminate at any time, and without cause, subscription or access to our services.

No Financial Advice

The Information is provided for information purposes only. The Information is not intended to be and does not constitute financial advice or any other advice. The Information is general in nature and is not specific to you. You should not make any decision, financial or otherwise, based on any of the Information without undertaking your own due diligence. You agree that any and all use of the Information, which you make, is solely at your own risk and without recourse to StockChartsVideo.com or the content Providers. Further, you acknowledge that you understand that StockChartsVideo.com is not a licensed Financial Analyst, Financial Bank, Securities Broker, Dealer nor Financial Planner.

No Warranties

StockChartsVideo.com does not guarantee or warrant the quality, accuracy, completeness, timeliness, appropriateness or suitability of the Information or of any product or services referenced on the Site. StockChartsVideo.com assumes no obligation to update the Information or advise on further developments concerning topics mentioned. The Site and the Information may be changed from time to time without notice. The Site may be temporarily unavailable from time to time due to required maintenance, telecommunications interruptions, or other disruptions.

StockChartsVideo.com IS PROVIDING THIS SITE AND THE INFORMATION ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER WITH RESPECT TO THE SITE OR THE INFORMATION OR WITH RESPECT TO THE USE OR SUITABILITY OF THE SITE OR THE INFORMATION FOR ANY PURPOSE. THE INFORMATION MAY CONTAIN INACCURACIES, TYPOGRAPHICAL ERRORS OR OTHER ERRORS.
StockChartsVideo.com disclaims all warranties, representations and conditions regarding the Site and the Information, including, without limiting the generality of the foregoing, all implied warranties and conditions of merchantability, fitness for a particular purpose, title, non-infringement, freedom from libelous or privacy-invasive content, freedom from infections of viruses and availability, whether expressed or implied, or arising from a course of dealing, usage or trade practice.

Disclaimer of Liability

StockChartsVideo.com its employees, directors, agents, the content Providers and any other parties involved in the creation, production or delivery or marketing of the Site or the Information disclaim any responsibility and shall not, in any event, be liable for any damages, claims, liabilities, costs or obligations including any indirect, punitive, special, incidental or consequential damages, including without limitation, loss of use, loss of data, loss of business profits, loss of opportunity, business interruption, personal injury or any other pecuniary loss (collectively the "Damages") whatsoever and howsoever caused, arising out of or in connection with the use or misuse of the Site or the Information or with the delay or inability to use the Site or the Information, whether such Damages arise in contract, tort, strict liability, negligence, equity or statute law or by way of any other legal theory, even if StockChartsVideo.com has been advised of the possibility of damages liability StockChartsVideo.com shall be strictly limited to those monies paid-to-date by member.

StockChartsVideo.com disclaims any liability for unauthorized use or reproduction of any portion of the Information or the Site.

Electronic Communications

It is the sole responsibility of the member to provide StockChartsVideo.com with an accurate and current e-mail address, and keep member profile updated. Member understands that StockChartsVideo.com will communicate with member at its own discretion, and that it has no obligation to do otherwise. In the event that StockChartsVideo.com communicates with member it makes no representations; and strictly disclaims any responsibility that said communication will be actually received by member.

Links

This Site may contain links to other Internet sites. Such links are provided for reference only and were independently developed by parties other than StockChartsVideo.com . StockChartsVideo.com is not responsible for the contents of any such linked sites and does not assume any responsibility for the accuracy or appropriateness of the information contained at such sites. The inclusion of any link does not imply endorsement by StockChartsVideo.com of the site. Use of any such linked site is at the user's own risk.

No Endorsement

Reference to any third party information, product, process or services at this Site or any linked site is not an expressed or implied endorsement by StockChartsVideo.com.

No Solicitation

No part of this Site should be taken to constitute an offer or solicitation to buy or sell products or services. Some products or services mentioned on this Site may only be available in certain areas or jurisdictions. Any products or services mentioned on this Site are made available in accordance with local laws and only where they may be lawfully offered for sale.

Computer Viruses

While efforts are made to ensure that the Information provided at this Site does not contain computer viruses, you should take reasonable and appropriate precautions to scan for computer viruses and should ensure that you have a complete and current backup of the applicable items of information contained on your computer system.

Conformance with Law

You agree that your use of this Site will not violate any applicable local, national or international law, including but not limited to any regulations having the force of law. Some jurisdictions may have restrictions on the use of the Internet by their residents. You agree not to impersonate any person in your use of the Site or the sending of any e-mail to an address listed on the Site.

Severability

If any provision of these Terms of Use is determined to be invalid or unenforceable, the provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms of Use will still be valid.

Governing Law

The laws of the State of Florida will govern as to the interpretation, validity and effect of these Terms of Use and as to any dispute or claim based on your use of the Site or the Information, notwithstanding any conflict of laws provisions of your domicile, residence or physical location.

Legal Forum

Any dispute between the parties that results in litigation shall be exclusively heard in the Courts sitting in Palm Beach County, Florida.

Privacy Policy

Your privacy is extremely important to us. Any personal or purchase information you give us is protected by SSL technology and secured networks that are only accessible to our Webmaster and designated stockchartsvideo.com staff. We will never rent, sell, or reveal to outside persons or companies any personal or purchase information you have given us, without your permission, except in circumstances where we believe in good faith that the law requires it.